Looking for an immersive and authentic experience?
A complete guide to your journey: from booking to heading home.
Booking your experience
It’s simple. Pick the experience that speaks to you and send your booking request.
To validate your request, you’ll be asked for your payment details, but rest assured: nothing is charged until the host confirms their availability.
Once it's all set, the payment is processed securely and you’re free to message your host to organize your trip.
Your first contact happens when you send your booking request. It’s at this very moment that you can start chatting!
You’ll then be able to get to know your host, ask your questions, and finalize the details of your stay. We prioritize meaningful exchanges for travelers who are already ready to start the adventure.
At Kuneo, we don’t offer simple "a la carte" activities, but real-life moments. For the immersion to be total and sincere, our experiences always include a stay at the host’s home.
The idea is to share a daily life, a meal, or a passion, rather than just "consuming" an outing.
Passing on knowledge is at the heart of Kuneo, and many hosts are delighted to welcome families.
To be sure, check the dedicated section on each listing: whether children are welcome is a mandatory field, so you’ll have the info at a glance.
If you have any doubts about whether an activity fits your little explorers, you’ll be able to chat with your host as soon as you send your booking request.
It all depends on the host and the environment they offer. This information is systematically specified on every experience.
Take a look at the hosting conditions to see if your furry friend can join. After all, the host knows their environment better than anyone.
Trust & Safety
At Kuneo, we don’t just post listings in bulk. Each experience is hand-checked and approved by the Kuneo Team before it goes live.
We check for consistency, photo quality, and the identity of every host. Profiles are detailed so you can truly picture yourself there.
Like all human connections, communication is the key: use our messaging to answer any final questions and ensure it’s a good fit.
Absolutely. No fakes here: the reviews you read are left only by those who have actually lived the experience.
These are genuine reviews from our community, designed to help you find the experience that resonates with you most.
Hosts are free to join the community, but we keep a close eye on every project. Before publishing, we review each experience to ensure a true immersion and a clear welcoming environment.
Every host is free to create their own style of welcome. What matters most to us is sincerity and the desire to share a slice of their daily life with you.
Payment & Fees
For a smooth and easy experience, all transactions happen on our platform through a fully secure payment system.
You can pay for your stay by credit or debit card. We use a world-renowned provider to ensure your transactions are encrypted and your information is protected.
Everything is handled beforehand, so you have total peace of mind when you arrive.
At Kuneo, we’re all about total transparency: you won’t find any hidden costs added after your validation.
Service fees are clearly shown before payment. They allow us to run the platform, secure your transactions, and be there if you need support.
Your security comes first: your payment details are never saved on our end.
All transactions follow the strictest standards. The key point: your payment is only truly confirmed once the host has accepted your booking. If the host is unavailable, nothing is charged.
It’s a small local contribution that helps communities protect their natural spaces and maintain the sites you visit. It is entirely paid to the local authority where you are staying.
How does it work? To make your life easier, Kuneo automatically collects it during your booking on behalf of your host. You don’t have to pay anything on-site, we take care of remitting everything for you!
Cancellations & help
At Kuneo, we have one single rule to keep everything simple and fair:
- Grace period: You have 24 hours to change your mind for free (if your departure is more than 14 days away).
- 30+ days before departure:. You get a full refund.
- 30 to 14 days out: 50% refund.
- Less than 14 days out: No refund.
Be sure to double-check your dates to ensure you set off worry-free!
Host cancellations are exceptional, but if it happens, you are protected: you will receive a full refund, no matter how soon you are set to leave.
Travel is all about people. If a problem arises, your first instinct should be to simply discuss it with your host. Most issues can be resolved through open dialogue.
If you can't reach a resolution, reach out to the Kuneo Team. We act as mediators to help communication and find a positive solution for both parties.
You're not on your own. The Kuneo Team supports travelers and hosts whenever difficulties arise.
We analyze every situation on a case-by-case basis to promote a fair and human solution.
Have a question? Feel free to reach out: contact us.