Here’s how payments, commissions, and secure transactions work on Kuneo.
Traveler payment
No payment is charged until the host has confirmed your booking request.
The total amount is debited only at the time of confirmation by your host. If the request expires or is declined, nothing leaves your account. It’s simple and there are no surprises.
Your security is our priority: we use a certified payment provider (meeting the strictest security standards in the industry).
- Your payment details remain encrypted.
- They are never stored on our servers.
You can book with peace of mind.
Yes, the price displayed when you book on Kuneo is final: it includes the accommodation, the immersion, and our service fees. No hidden fees are added by the platform after confirmation.
Please note: As with any trip, your personal expenses remain at your own expense. This includes travel to your host, meals if they are not specified in the listing, and any activities or outings you choose to do outside during your stay.
Be sure to check the experience details so you know exactly what is included in the daily life activities!
Earnings & Commissions
For each booking, a 10% service fee is added to the price set by the host. These fees allow us to offer you a high-quality and worry-free experience.
These fees specifically cover:
- The technical operations of the Kuneo platform.
- The security of your payments and data.
- Access to The Kuneo Team to assist you before, during, and after your immersion.
- Hunting for hidden gems: to constantly bring you more unique and authentic encounters and experiences across Europe.
No hidden costs: the full price is shown upfront before you validate your booking request.
Transparency is core to everything we do. Kuneo takes a fixed 10% commission on the total reservation price you defined.
This amount is automatically deducted from your payout. You receive your net earnings directly in your bank account. It’s clear, easy, and transparent.
This participation is the driving force behind growing our community and providing a reliable service for all. It directly finances:
- Connecting people: We bring together passionate hosts who share the same values.
- Technical development: A smooth, fast, and intuitive platform to manage all the experiences.
- Protecting exchanges: Secure bank transactions and a trusted environment.
- A dedicated team: We are here to support you and provide mediation services if a situation arises.
By choosing Kuneo, you are supporting a platform that prioritizes human connection and local proximity.
Refunds
Kuneo makes it easy: if an automated cancellation meets our policy requirements, the refund is automatically processed by our system.
The refund is sent straight back to your original payment method. No complex procedures are required on your part, we take care of everything to keep things smooth and simple.
After we approve your refund, it typically takes 5 to 10 working days for the funds to appear on your statement.
This delay primarily depends on your bank and interbank processing standards. If you don’t see anything after 10 days, feel free to contact us so we can check the transaction status together.