{"id":972,"date":"2026-03-02T09:38:39","date_gmt":"2026-03-02T09:38:39","guid":{"rendered":"https:\/\/kuneo.eu\/?page_id=972"},"modified":"2026-03-23T13:15:28","modified_gmt":"2026-03-23T13:15:28","slug":"paiement","status":"publish","type":"page","link":"https:\/\/kuneo.eu\/en\/faq\/payment-security\/","title":{"rendered":"Payments &amp; Commission"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"972\" class=\"elementor elementor-972\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21af879 e-flex e-con-boxed e-con e-parent\" data-id=\"21af879\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb1ef88 e-con-full kuneo-faq-container e-flex e-con e-child\" data-id=\"cb1ef88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-daf5205 e-con-full e-flex e-con e-child\" data-id=\"daf5205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6af98 elementor-widget elementor-widget-text-editor\" data-id=\"4e6af98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here\u2019s how payments, commissions, and secure transactions work on Kuneo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e809a1f e-con-full e-flex e-con e-child\" data-id=\"e809a1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-620417a elementor-widget elementor-widget-listeo-faq\" data-id=\"620417a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"listeo-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"faq-container\" data-behavior=\"single\">\n\t\t\t\t\t\t\t<h2 class=\"faq-title\">Traveler payment<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"faq-item active\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"true\">\n\t\t\t\t\t\tWhen is the payment processed?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>\nNo payment is charged until the host has confirmed your booking request.\n<\/p>\n<p class=\"translation-block\">The total amount is debited only <strong>at the time of confirmation<\/strong> by your host. If the request expires or is declined, nothing leaves your account. It\u2019s simple and there are no surprises.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow are payments secured?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>\n  Your security is our priority: we use a certified payment provider (meeting the <strong>strictest security standards<\/strong> in the industry).\n<\/p>\n<ul>\n<li class=\"translation-block\">Your payment details remain <strong>encrypted<\/strong>.<\/li>\n<li class=\"translation-block\">They are <strong>never stored<\/strong> on our servers.<\/li>\n<\/ul>\n<p>You can book with peace of mind.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tIs the displayed price final?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p class=\"translation-block\">Yes, the price displayed when you book on Kuneo is final: it includes the accommodation, the immersion, and our service fees. <strong>No hidden fees<\/strong> are added by the platform after confirmation.<\/p>\n<p class=\"translation-block\"><strong>Please note:<\/strong> As with any trip, your personal expenses remain at your own expense. This includes travel to your host, meals if they are not specified in the listing, and any activities or outings you choose to do outside during your stay.<\/p>\n<p>Be sure to <strong>check the experience details<\/strong> so you know exactly what is included in the daily life activities!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-799ea97 e-con-full e-flex e-con e-child\" data-id=\"799ea97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68a4025 elementor-widget elementor-widget-listeo-faq\" data-id=\"68a4025\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"listeo-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"faq-container\" data-behavior=\"single\">\n\t\t\t\t\t\t\t<h2 class=\"faq-title\">Earnings &amp; Commissions<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"faq-item active\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"true\">\n\t\t\t\t\t\tWhat fees are charged to travelers?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>For each booking, a 10% service fee is added to the price set by the host. These fees allow us to offer you a <strong>high-quality and worry-free experience<\/strong>.<\/p>\n<p>These fees specifically cover:<\/p>\n<ul>\n<li class=\"translation-block\">The <strong>technical operations<\/strong> of the Kuneo platform.<\/li>\n<li class=\"translation-block\">The <strong>security of your payments<\/strong> and data.<\/li>\n<li class=\"translation-block\">Access to <strong>The Kuneo Team<\/strong> to assist you before, during, and after your immersion.<\/li>\n<li class=\"translation-block\"><strong>Hunting for hidden gems:<\/strong> to constantly bring you more unique and authentic encounters and experiences across Europe.<\/li>\n<\/ul>\n<p>No hidden costs: the full price is shown upfront before you validate your booking request.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWhat is the host commission?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>Transparency is core to everything we do. Kuneo takes a fixed 10% commission on the total reservation price you defined.<\/p>\n<p class=\"translation-block\">This amount is <strong>automatically deducted<\/strong> from your payout. You receive your net earnings directly in your bank account. It\u2019s clear, easy, and transparent.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tWhy does Kuneo take a commission?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p>This participation is the <strong>driving force<\/strong> behind growing our community and providing a reliable service for all. It directly finances:<\/p>\n<ul>\n<li class=\"translation-block\"><strong>Connecting people:<\/strong> We bring together passionate hosts who share the same values.<\/li>\n<li class=\"translation-block\"><strong>Technical development:<\/strong> A smooth, fast, and intuitive platform to manage all the experiences.<\/li>\n<li class=\"translation-block\"><strong>Protecting exchanges:<\/strong> Secure bank transactions and a trusted environment.<\/li>\n<li class=\"translation-block\"><strong>A dedicated team:<\/strong> We are here to support you and provide mediation services if a situation arises.<\/li>\n<\/ul>\n<p class=\"translation-block\">By choosing Kuneo, you are supporting a platform that prioritizes <strong>human connection and local proximity<\/strong>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3134ba1 e-con-full e-flex e-con e-child\" data-id=\"3134ba1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c0dde elementor-widget elementor-widget-listeo-faq\" data-id=\"f6c0dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"listeo-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"faq-container\" data-behavior=\"single\">\n\t\t\t\t\t\t\t<h2 class=\"faq-title\">Refunds<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"faq-item active\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"true\">\n\t\t\t\t\t\tHow do refunds work?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p class=\"translation-block\">Kuneo makes it easy: if an automated cancellation meets our policy requirements, the refund is <strong>automatically processed<\/strong> by our system.<\/p>\n<p>The refund is <strong>sent straight back<\/strong> to your original payment method. No complex procedures are required on your part, we take care of everything to keep things smooth and simple.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t<button class=\"faq-question\" type=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\tHow long does a refund take?\t\t\t\t\t\t<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"faq-answer\">\n\t\t\t\t\t\t<div class=\"faq-answer-content\">\n\t\t\t\t\t\t\t<p class=\"translation-block\">After we approve your refund, it typically takes <strong>5 to 10 working days<\/strong> for the funds to appear on your statement.<\/p>\n<p>This delay primarily depends on your <strong>bank and interbank<\/strong> processing standards. If you don\u2019t see anything after 10 days, feel free to contact us so we can check the transaction status together.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Voici comment fonctionnent les paiements, les commissions et la s\u00e9curisation des transactions sur Kuneo. Paiement c\u00f4t\u00e9 voyageur Quand suis-je d\u00e9bit\u00e9 ? Aucun paiement n\u2019est pr\u00e9lev\u00e9 tant que l\u2019h\u00f4te n\u2019a pas valid\u00e9 ta demande de r\u00e9servation. Le montant total est d\u00e9bit\u00e9 uniquement au moment de la confirmation par ton h\u00f4te. Si la demande expire ou est [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":278,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-972","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/pages\/972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/comments?post=972"}],"version-history":[{"count":41,"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/pages\/972\/revisions"}],"predecessor-version":[{"id":1665,"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/pages\/972\/revisions\/1665"}],"up":[{"embeddable":true,"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/pages\/278"}],"wp:attachment":[{"href":"https:\/\/kuneo.eu\/en\/wp-json\/wp\/v2\/media?parent=972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}